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FAQ

Frequently Asked Questions

 

Engraved Necklaces

  • Necklaces are made and shipped in USA.
  • Shipping to US is 2-7 days.
  • Shipping international is 1-2 weeks.

How long does shipping take?

  • Shipping time is approximately 2-4 weeks.
  • Shipping is 4-10 days for Custom Necklaces.

After I place my order how will I be informed about my items? 

  • Once your order is placed, we will process your order and we will email you a tracking code in 1 – 7 days.

How safe is it to order on this website and put my card information into?

  • Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS Compliant.
  • Trendsetter Fashion itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves. 

Only part of my order arrived, where is the rest of my order?

  • Thank you for your recent order, not to worry items often arrive in different packages, we work with many suppliers, so it is normal to receive multiple items days apart.

My item arrived damaged what can I do?

  • We are sorry to hear that. Please email us at contact@trendsetterfashion.co. Email us within 3 days of receiving your product and please include pictures of the damages.
  • We will get that taken care of immediately as long as you make us aware ASAP.

I ordered the wrong size can I exchange it?

  • Unfortunately, we do not accept exchanges.
  • Please be sure to see our size chart listed on each individual product for accurate sizes. Some of our products are sourced from Asia and those sizes differ from U.S/Euro sizes.

Can I return my items for a refund?

  • We only allow returns for refunds on damaged items.
  • Please be sure to email us within 3 days of receiving your order to be eligible for the return. Please be aware you will have to incur the charges for shipping the product back to us.

Can I cancel my order?

  • We cannot guarantee that we can cancel orders once they are placed. Please email us immediately upon completing your purchase for any consideration of cancellation. Again, we do not guarantee that we can cancel any orders once they have been placed.
  • We take pride in fast processing times which is why our focus these holidays are on shipping speeds and shipping packages out faster.

What size best suites me?

  • Be aware that these sizes are Asian sizes. Asian uses a different size system and their sizes typically run 1-2 sizes smaller than U.S sizes.
  • We recommend buying 2 sizes larger than normal for a normal U.S size fit.
  • Example: Asia XL would be the same as a U.S M.
  • Please refer to our size charts we have posted on each item and at the bottom of this page.
  • Each item has a product description. Some items are sized in Asian sizes, while other are in U.S sizes. The product description will be straightforward on the sizing.
  • Email us at contact@trendsetterfashion.co for size recommendations.